Valuable Insights to Support Your Business
The call analysis team is responsible for the ongoing monitoring of new patient phone calls. Depending on a practice’s selected marketing level, the team will spot-check transcribed calls to evaluate phone skills and general tone or listen to all the calls and categorize calls based on actual appointments converted. Evaluation and call analysis is one of the vital elements of the Performance Program.
Our two dedicated Lead Analysis Specialists are:
Bill Mulcahy, Sr.
Gabrielle Schnoor